Fourth Generation

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Why Paul Herdsman Believes His Way Of Managing Inbound Call Services Is A Better Way Than Most Others


Because of technology and different tax laws that have been difficult at times for corporations to deal with, many have outsourced a lot of customer service and technical support to countries like India and the Philippines over the years. But Jamaican business executive Paul Herdsman believes money can still be saved and support call centers managed even better by bringing these outsourced call centers closer to home. He has shown this to be true in how he runs Nearshore Inbound Call Experts (NICE), an outsourced customer service center for US clients based in Jamaica. Herdsman has made it both profitable and highly reviewed by business clients for several reasons.


Paul Herdsman said he chose to have NICE Global stationed in Jamaica because it could give the company a chance to know their US clients better. Travel costs for him and the clients are lower due to Jamaica’s proximity to the US, and they have a chance to have in-person conferences with the employees of NICE. Another reason Herdsman chose his location is because as a native Jamaican, he knew a little about the workplace culture of the island and felt Paul could make a difference in the nation’s education and job movement through his company.


One of the ways NICE Global has been able to grow its workforce has been ongoing training programs they have for their employees and opportunities for promotions. But Paul Herdsman also has mentioned that employees have incentives to learn and are taken care of by having benefits like catered lunches, paid time off, health insurance benefits and other perks. Go To This Page for more information.


And he also mentioned that he makes sure he and other company leaders are making time to make themselves available for their employees and seeing to it that overall production is going on instead of all kinds of meetings and events that ultimately serve little purpose.


In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives effective business lessons which he likes to share to aspiring and established business owners alike can use to be successful like himself.


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This entry was posted on November 26, 2018 by .